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Approach to Improving Safety
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Book/Report
Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families.
Rockville, MD: Agency for Healthcare Research and Quality; April 2017.
Patient engagement in the process of care is important to improve safety in primary care. This guide includes case studies and highlights handoffs, teach-back, tools to prepare patients for appointments, and brown-bag medication management as strategies to encourage patients and caregivers to participate in safety.
Web Resource > Multi-use Website
Think About It Colorado.
Think About It Coalition.
This Web site provides resources to drive health care quality improvement and encourages patient involvement.
Audiovisual
Healthcare 411. The Patient Perspective.
Rockville, MD: Agency for Healthcare Research and Quality. September 29, 2010.
This trio of public service announcements promotes safe medication use, informed discharge, and family and friends as advocates in the hospital.
Audiovisual
Where Medical Errors Occur and How to Avoid Them.
Clancy C. Navigating the Health Care System. Rockville, MD: Agency for Healthcare Research and Quality; May 2010.
This video features Dr. Carolyn Clancy sharing tips with patients to encourage them to contribute to their safe medical care.
Tools/Toolkit
Safety Information for Patients and Families.
The Massachusetts Coalition for the Prevention of Medical Errors.
This Web site provides medication safety information for consumers, including a list to help patients keep track of their medications.
Book/Report
Improving patient safety through the involvement of patients: development and evaluation of novel interventions to engage patients in preventing patient safety incidents and protecting them against unintended harm.
Wright J, Lawton R, O'Hara J, et al. Health Services and Delivery Research. Southampton, UK: NIHR Journals Library; 2016.
Hospitals and health care providers are developing new ways to involve patients and families in safety efforts. This report discusses a National Health Service program designed to enhance feedback opportunities from consumers and assess these initiatives. Although the investigators found no direct care improvements associated with the interventions, the approaches they used to test patient engagement strategies (such as the ability to raise concerns) were successful.
Book/Report
2009 Utah Sentinel Events Data Report.
Salt Lake City, UT: Utah Department of Health, Utah Hospitals & Health Systems Association, and HealthInsight; March 10, 2010.
This brief provides information on 101 sentinel events reported to the state of Utah in 2009. The report also includes background on efforts to address such incidents.
Web Resource > Multi-use Website
Empowered Patient Coalition.
Email: info@EmpoweredPatientCoalition.org.
This group aims to engage the public in health care improvement efforts and personal patient support through education, information, and toolkit dissemination. The Web site also provides access to other patient safety–related resources through a searchable advocate directory.
Audiovisual
Avoiding Medication Mistakes.
Fitzpatrick C. Consumer Updates. Silver Spring, MD: US Food and Drug Administration. September 29, 2009.
This video for consumers shares tips to avoid medication errors through improved communication, medication information review, and dosage measurement.
Tools/Toolkit > Fact Sheet/FAQs
How to Make an Emergency Department Visit a Safe One.
Clancy CM. Rockville, MD: Agency for Healthcare Research and Quality; September 1, 2009.
This column offers advice for consumers on what personal health and medical information to prepare before going to the emergency department.
Tools/Toolkit > Government Resource
How to create a pill card.
Rockville, MD: Agency for Healthcare Research and Quality; February 2008.
This tool provides a printable template and step-by-step instructions for patients to create a pill card, a visual reference for keeping track of medications.
Audiovisual
Avoiding accidental overdoses when methadone is prescribed for pain.
Food and Drug Administration (FDA) Patient Safety News. Show #60. February 2007.
This video segment shares recommendations for providers about safe prescribing of methadone for pain control, including heightened patient monitoring and encouraging patients to ask questions about how the drug will affect them.