Broken Trust: Making Patient Safety More than Just a Promise.

Book/Report

Broken Trust: Making Patient Safety More than Just a Promise.

July 19, 2023

Manchester, UK: Parliamentary and Health Service Ombudsman; June 2023. ISBN: 9781528642446.

Lack of accountability for systemic contributions to failure degrades efforts to generate improvement. This report discusses gaps in the British National Health Service patient safety culture. It calls for governmental oversight and commitment as the central activation lever necessary to achieve collective, coordinated effort and motivate large-scale action to support lasting change.

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Hospitals

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