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Complaints to the Parliamentary and Health Service Ombudsman.

London, UK: Parliamentary and Health Service Ombudsman.

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December 17, 2021
London, UK: Parliamentary and Health Service Ombudsman.

The National Health Service broadly reports the results of system-level analyses and investigations into trust-specific failures. This publication series provides information about complaints submitted to trusts to track complaints received and responded to, identify common themes, and uncover recurring problems in an effort to enable organizations to improve processes for managing complaints.