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PSNet: Patient Safety Network
Journal Article
Study

Using human error theory to explore the supply of non-prescription medicines from community pharmacies.

Watson MC, Bond CM, Johnston M, et al. Quality & safety in health care. 2006;15:244-50.

The authors applied human error theory to study consultations for over-the-counter medications in community pharmacies. Their findings suggest that pharmacy staff were unaware of professional guidelines for such communications.