Communicating in the "gray zone": perceptions about emergency physician-hospitalist handoffs and patient safety.
Apker J, Mallak LA, Gibson SC. Communicating in the "gray zone": perceptions about emergency physician hospitalist handoffs and patient safety. Acad Emerg Med. 2007;14(10):884-94.
This qualitative study describes the factors contributing to poor handoffs between emergency room providers and hospitalists. Key findings included a variety of communication barriers and faulty expectations of the process itself.