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Examining the Relationship Between Health IT and Ambulatory Care Workflow Redesign.

Zheng K; Ciemins EL; Lanham HJ; Lindberg C.

Ineffective implementation of health information technology (IT) can result in workarounds and other workflow changes that disrupt care delivery. This report examines how health IT implementation can affect clinician and staff workload in the ambulatory care environment, including increase interruptions and multitasking, and recommends workload considerations to enable staff to adapt to changes in practice.