Acting Locally: Working in Clinical Microsystems CD-ROM.
This resource represents a collection of special articles published in the Joint Commission Journal on Quality and Safety between September 2002 and November 2003. The nine-volume series builds on the concept of microsystems, defined as the functional frontline units that deliver care to patients, and how achieving success at this level stimulates wider organizational change. A combination of case studies and compiled learning from 20 high-performing microsystems nationally serve as the platform to provide recommendations for success. Topics covered through the series include leadership, culture, performance improvement, information technology, patient safety, and other related issues.
Oakbrook Terrance, IL: Joint Commission Resources; 2005. ISBN 9780866889865.