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PSNet: Patient Safety Network
Journal Article

COVID-19: peer support and crisis communication strategies to promote institutional resilience.

Wu AW, Connors C, Everly GS. Ann Intern Med. 2020;172(12):822-823.

To address the negative psychological impacts faced by healthcare workers during the COVID-19 crisis, the authors of this commentary recommend three strategic principles for healthcare institutions responding to the pandemic:

  1. Encourage leadership to focus on resilience 
  2. Ensure that crisis communication provides both information and empowerment
  3. Create a continuum of staff support within the organization to address a surge in mental health concerns among healthcare workers.