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PSNet: Patient Safety Network
Journal Article

How might health services capture patient-reported safety concerns in a hospital setting? An exploratory pilot study of three mechanisms.

O'Hara JK, Armitage G, Reynolds C, et al. BMJ quality & safety. 2017;26:42-53.

Patients are increasingly encouraged to participate in preventing and reporting errors. This study evaluated three different methods for capturing safety concerns from patients: bedside interviews, a paper-based form, and a patient safety hotline. Face-to-face interviews generated more than twice as many concerns per patient compared with the other strategies.