Journal Article

Lessons learned for reducing the negative impact of adverse events on patients, health professionals and healthcare organizations.

Mira JJ; Lorenzo S; Carrillo I; Ferrús L; Silvestre C; Astier P; Iglesias-Alonso F; Maderuelo JA; Pérez-Pérez P; Torijano ML; Zavala E; Scott SD; Research Group Second and Third Victims.

This review study examined policies to address the consequences of adverse events for patients, providers, and organizations. The methods included focus groups and a literature review. The team generated recommendations such as involving patients in event investigation, providing time away from usual work for second victims, and establishing a crisis plan for organizations.