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The limits of knowledge management for UK public services modernization: the case of patient safety and service quality.

July 2, 2008

Currie G, Waring J, Finn R. Public Adm. 2008;86(2).

View more articles from the same authors.

This article analyzes the implementation of the United Kingdom's error reporting system, the National Reporting and Learning System, and addresses the cultural conflicts between physicians, nurses, and managers inherent in implementing such a system.

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