A mediation skills model to manage disclosure of errors and adverse events to patients.
Liebman CB, Hyman CS. A Mediation Skills Model To Manage Disclosure Of Errors And Adverse Events To Patients. Health Aff (Millwood). 2004;23(4):22-32. doi:10.1377/hlthaff.23.4.22.
The authors describe a disclosure process that supports communication, learning from mistakes, and cost-effective claims resolution.