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At Walgreens, complaints of medication errors go missing.

Gabler E. New York Times. February 23, 2020.

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March 11, 2020

Gabler E. New York Times. February 23, 2020.

Response to reported safety concerns is a primary indicator of an organizational commitment to reducing and learning from errors. This news story discusses one retail pharmacy chain's lack of transparency regarding work conditions contributing to fulfillment pressures and errors.

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Gabler E. New York Times. February 23, 2020.

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