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PSNet: Patient Safety Network
Journal Article

To what extent are adverse events found in patient records reported by patients and healthcare professionals via complaints, claims and incident reports?

Christiaans-Dingelhoff I, Smits M, Zwaan L, et al. BMC health services research. 2011;11:49.

This Dutch study found that patient complaints, malpractice claims, and incident reports identified only a small proportion of adverse events found by medical record review.