What is learning? A review of the safety literature to define learning from incidents, accidents and disasters.

Linda Drupsteen; Frank W. Guldenmund

Review

What is learning? A review of the safety literature to define learning from incidents, accidents and disasters.

February 19, 2014

Drupsteen L, Guldenmund FW. J Contingencies Crisis Manage. 2014;22(2):81-96.

View more articles from the same authors.

Health care has discussed using failures as opportunities for improvement. This review covers the evidence on learning from errors and identifies key processes to ensure the effectiveness of this method, including face-to-face discussions about incidents and establishing a culture of trust.

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