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When systems fail.

Roberts KH, Bea RG. When systems fail. Organ Dyn. 2002;29(3). doi:10.1016/s0090-2616(01)00025-0.

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March 27, 2005
Roberts KH, Bea RG. Organ Dyn. 2002;29(3).

This review provides a detailed account of managerial causes of failure and managerial failure prevention strategies. The authors discuss the organizational tension that exists in balancing efficiency with reliability and emphasize the building blocks in becoming a high-reliability organization (HRO). They provide four case examples to illustrate their points and contrast organizational successes with factors that lead to potentially catastrophic failures. They offer a series of recommendations to enhance reliability and minimize risk within organizational structures.

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Roberts KH, Bea RG. When systems fail. Organ Dyn. 2002;29(3). doi:10.1016/s0090-2616(01)00025-0.