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Beyond the corrective action hierarchy: a systems approach to organizational change.

Wood LJ, Wiegmann DA. Beyond the Corrective Action Hierarchy: a systems approach to organizational change. Int J Qual Health Care. Epub 2020 Jun 25. doi: 10.1093/intqhc/mzaa068.

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August 26, 2020
Wood LJ, Wiegmann DA. Int J Qual Health Care. 2020;32(7):438-444.

This article discusses the action hierarchy, which is a tool for generating corrective actions to improve safety and focuses on those recommendations relying less on human factors and more on systems change. The authors propose a multifaceted definition of ‘systems change’ and a rubric for determining the extent to which a corrective action addresses ‘systems change’ (‘systems change hierarchy’).

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Wood LJ, Wiegmann DA. Beyond the Corrective Action Hierarchy: a systems approach to organizational change. Int J Qual Health Care. Epub 2020 Jun 25. doi: 10.1093/intqhc/mzaa068.