Escape Fire: Designs for the Future of Health Care.
This book presents a decade's worth of keynote speeches made by the Institute for Healthcare Improvement's cofounder and president Don Berwick. Using metaphor and storytelling, Berwick addresses issues of quality and safety in health care, reminding providers that, above all, their work is to ease the pain of patients.
Berwick DM. San Francisco, CA: John Wiley & Sons; 2004.