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PSNet: Patient Safety Network
Journal Article
Review

Interventions and measurements of highly reliable/resilient organization implementations: a literature review.

Cantu J, Tolk J, Fritts S, et al. Appl Ergon. 2020;90:103241.

High reliability organizations have developed methods for achieving safety despite hazardous conditions. In this systematic review, the authors summarize the five “hallmarks” of high reliability organizations (preoccupation with failure; reluctance to simplify interpretations; sensitivity to operations; commitment to resilience; and deference to expertise). The authors also discuss generalizable interventions that can guide systems towards high reliability - process redesign, training, and organization redesign.