Interventions and measurements of highly reliable/resilient organization implementations: a literature review.

Jaime Cantu; Janice Tolk; Steve Fritts; Amin Gharehyakheh

Review

Interventions and measurements of highly reliable/resilient organization implementations: a literature review.

October 28, 2020

Cantu J, Tolk J, Fritts S, et al. Appl Ergon. 2020;90:103241.

View more articles from the same authors.

High reliability organizations have developed methods for achieving safety despite hazardous conditions. In this systematic review, the authors summarize the five “hallmarks” of high reliability organizations (preoccupation with failure; reluctance to simplify interpretations; sensitivity to operations; commitment to resilience; and deference to expertise). The authors also discuss generalizable interventions that can guide systems towards high reliability - process redesign, training, and organization redesign.

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