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PSNet: Patient Safety Network
Journal Article

Intimidation: practitioners speak up about this unresolved problem.

Smetzer JL, Cohen MR. The Joint Commission Journal on Quality and Patient Safety. 2016;31.

This survey, conducted by the Institute for Safe Medication Practices, captured more than 2000 health care providers' views to assess the prevalence of intimidation in patient care settings. Results suggested widespread experiences with a variety of intimidating behaviors such as condescending language, impatience with answering questions, or refusal to answer questions or a telephone call. Findings were not limited to physicians; pharmacists seemed more affected than nurses, and nearly half of respondents felt the behaviors countered necessary patient safety efforts. The authors conclude with recommendations to promote cultural change.