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PSNet: Patient Safety Network
Journal Article

Managing competing demands through task-switching and multitasking: a multi-setting observational study of 200 clinicians over 1000 hours.

Walter SR, Li L, Dunsmuir WTM, et al. BMJ quality & safety. 2014;23:231-41.

Direct observation of emergency department physicians as well as physicians and nurses on wards identified clinicians' workflow management strategies. All clinicians engaged in multitasking and task-switching (voluntarily stopping one task to concentrate on another), and they tended to prioritize clinical tasks over documentation.