Managing competing demands through task-switching and multitasking: a multi-setting observational study of 200 clinicians over 1000 hours.
Walter SR, Li L, Dunsmuir WTM, et al. Managing competing demands through task-switching and multitasking: a multi-setting observational study of 200 clinicians over 1000 hours. BMJ Qual Saf. 2014;23(3):231-41. doi:10.1136/bmjqs-2013-002097.
Direct observation of emergency department physicians as well as physicians and nurses on wards identified clinicians' workflow management strategies. All clinicians engaged in multitasking and task-switching (voluntarily stopping one task to concentrate on another), and they tended to prioritize clinical tasks over documentation.
Walter SR, Li L, Dunsmuir WTM, et al. Managing competing demands through task-switching and multitasking: a multi-setting observational study of 200 clinicians over 1000 hours. BMJ Qual Saf. 2014;23(3):231-41. doi:10.1136/bmjqs-2013-002097.