Patient reports of preventable problems and harms in primary health care.
Kuzel AJ, Woolf SH, Gilchrist VJ, et al. Patient reports of preventable problems and harms in primary health care. Ann Fam Med. 2004;2(4):333-40.
Through interviews with patients, this AHRQ-funded study found that patients were more likely to report breakdowns in the clinician–patient relationship as medical errors than adverse drug events or technical failures.