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PSNet: Patient Safety Network
Journal Article

The stories clinicians tell: achieving high reliability and improving patient safety.

Cohen DL, Stewart KO. The Permanente journal. 2016;20:85-90.

Stories can be powerful tools for translating experience from frontline medical practice into improvement work. This collection of narratives from various clinicians reveals factors that hinder high reliability in health care practice and contribute to safety hazards and diagnostic errors. Specific situations discussed include lack of peer support, disruptive behavior, and production pressure.