The use of positive deviance approach to improve health service delivery and quality of care: a scoping review.
Positive deviance (PD) in healthcare is an approach to learn from individuals or groups who are performing well above the norm in similar circumstances. This review identified 125 articles on PD. Studies focused on a variety of challenges such as hand hygiene and healthcare-associated infections. Before researchers and leaders embark on learning from positive deviants, a clear definition of PD and relevant performance measures must be identified.