Using a survey of incident reporting and learning practices to improve organisational learning at a cancer care centre.
Cooke DL, Dunscombe PB, Lee R. Using a survey of incident reporting and learning practices to improve organisational learning at a cancer care centre. Qual Saf Health Care. 2007;16(5):342-8.
This study describes a survey tool for measuring organizational learning and provides a framework for how to assess and learn from incidents.