Journal Article

Challenges of implementing a communication-and-resolution program where multiple organizations must cooperate.

Mello MM, Armstrong SJ, Greenberg Y, et al. Health services research. 2016;51 Suppl 3:2550-2568.

Implementation of communication-and-resolution programs remains challenging despite the demonstrated success of such programs. Using data obtained from sites implementing communication-and-resolution programs in Washington State, investigators identified numerous challenges including inadequate leadership support, physical distance of the liability insurer from the site of care, and a lack of trust among the organizations involved.