Challenges of implementing a communication-and-resolution program where multiple organizations must cooperate.
Mello MM, Armstrong S, Greenberg Y, et al. Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate. Health Serv Res. 2016;51 Suppl 3:2550-2568. doi:10.1111/1475-6773.12580.
Implementation of communication-and-resolution programs remains challenging despite the demonstrated success of such programs. Using data obtained from sites implementing communication-and-resolution programs in Washington State, investigators identified numerous challenges including inadequate leadership support, physical distance of the liability insurer from the site of care, and a lack of trust among the organizations involved.