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From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

November 2, 2016

Bardach N, Lyndon A, Asteria-Peñaloza R, et al. BMJ Qual Saf. 2016;25(11):889-897.

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Patients' experiences with safety issues influence their perceptions of hospital quality. This study examined online reviews of hospitals and found concerns discussed in narratives that would not have surfaced using the Hospital Consumer Assessment of Healthcare Providers and Services patient satisfaction instrument. A significant proportion of narrative reviews raised concern about safety and trust.

PubMed citation

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See More About The Topic

Health Care Providers

Epidemiology of Errors and Adverse Events

Narrative/Storytelling

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