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Commentary
Implementing safety hotlines: Stamford Health's experience and future opportunities.
Cardiello R, Johnston S, Kiely S. Implementing safety hotlines: Stamford Health's experience and future opportunities. J Healthc Risk Manag. 2019;38(3):24-31. doi:10.1002/jhrm.21347.
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January 22, 2019
Cardiello R, Johnston S, Kiely S. J Healthc Risk Manag. 2019;38(3):24-31.
Patient safety hotlines are an established method for clinicians and patients to report safety concerns. This commentary describes how one organization implemented a hotline for patients to report concerns. The authors discuss their experiences in working with vendors and analysis of the program results to inform future work.
