Kaiser Permanente's performance improvement system, part 4: creating a learning organization.
Schilling L, Dearing JW, Staley P, et al. Kaiser Permanente's performance improvement system, Part 4: Creating a learning organization. Jt Comm J Qual Patient Saf. 2011;37(12):532-43.
This article discusses Kaiser Permanente's efforts to develop a performance improvement system and become a learning organization.