Patient safety: a consumer's perspective.
Hovey RB, Dvorak ML, Burton T, et al. Patient safety: a consumer's perspective. Qual Health Res. 2011;21(5):662-72. doi:10.1177/1049732311399779.
This article reports on the perspectives of patients and families who have experienced medical errors, and attempts to redefine the concept of patient-centered care with their experiences in mind.