Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study.

Deborah Swinglehurst; Trisha Greenhalgh; Jill Russell; Michelle Myall

Study

Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study.

November 16, 2011

Swinglehurst D, Greenhalgh T, Russell J, et al. BMJ. 2011;343:d6788.

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This study found that office administrative staff played a number of roles in ensuring patient safety when issuing prescription refills.

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Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study.

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