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Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study.

Swinglehurst D, Greenhalgh T, Russell J, et al. Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study. BMJ. 2011;343:d6788. doi:10.1136/bmj.d6788.

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November 16, 2011
Swinglehurst D, Greenhalgh T, Russell J, et al. BMJ. 2011;343:d6788.

This study found that office administrative staff played a number of roles in ensuring patient safety when issuing prescription refills.

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Swinglehurst D, Greenhalgh T, Russell J, et al. Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study. BMJ. 2011;343:d6788. doi:10.1136/bmj.d6788.