Remedies sought and obtained in healthcare complaints.

Marie Bismark; Matthew J. Spittal; Andrew J. Gogos; Russell L. Gruen; David M. Studdert

Study

Remedies sought and obtained in healthcare complaints.

September 7, 2011

Bismark M, Spittal MJ, Gogos AJ, et al. BMJ Qual Saf. 2011;20(9):806-810.

View more articles from the same authors.

This study of the outcomes of patient complaints in Australia found evidence of an expectations gap, as patients' requests for compensation or corrective actions were fulfilled in only a minority of cases.

PubMed citation

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