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Remedies sought and obtained in healthcare complaints.
Bismark M, Spittal MJ, Gogos AJ, et al. Remedies sought and obtained in healthcare complaints. BMJ Qual Saf. 2011;20(9):806-810. doi:10.1136/bmjqs-2011-000109.
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September 7, 2011
Bismark M, Spittal MJ, Gogos AJ, et al. BMJ Qual Saf. 2011;20(9):806-810.
This study of the outcomes of patient complaints in Australia found evidence of an expectations gap, as patients' requests for compensation or corrective actions were fulfilled in only a minority of cases.
