A review of significant events analysed in general practice: implications for the quality and safety of patient care.
McKay J, Bradley N, Lough M, et al. A review of significant events analysed in general practice: implications for the quality and safety of patient care. BMC Fam Pract. 2009;10:61. doi:10.1186/1471-2296-10-61.
This study describes the use of significant event analysis (also called critical incident analysis) to improve safety in outpatient practices in the United Kingdom.