Journal Article

Urban outpatient views on quality and safety in primary care.

Dowell D, Manwell LB, Maguire A, et al. Healthcare quarterly (Toronto, Ont.). 2005;8:suppl 2-8.

In this AHRQ-funded study, investigators conducted focus groups with patients to explore health care quality and safety issues. The authors conclude that patients can provide important insight for systems improvement and error reduction.