What's going well: a qualitative analysis of positive patient and family feedback in the context of the diagnostic process.

Stephen K Liu; Fabienne C. Bourgeois; Joe Dong; Kendall Harcourt; Elizabeth Lowe; Liz Salmi; Eric J Thomas; Natalie Riblet; Sigall K Bell

Study

What's going well: a qualitative analysis of positive patient and family feedback in the context of the diagnostic process.

March 6, 2024

Liu SK, Bourgeois FC, Dong J, et al. Diagnosis (Berl). 2024;11(1):63-72.

View more articles from the same authors.

Patient feedback on diagnostic errors may improve the quality and safety of care. As part of the larger OurDx study, this analysis examined patient feedback on what went well with the diagnostic process. Results mirrored those of studies on diagnostic errors, stating feeling heard, appreciated, and timely communication contributed to a good diagnostic process.

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Ambulatory Clinic or Office

Primary Care

Pediatrics

Clinical Misdiagnosis

Provider-Patient Communication

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