Skip to main content
Study

Association of open communication and the emotional and behavioural impact of medical error on patients and families: state-wide cross-sectional survey.

Prentice JC, Bell SK, Thomas EJ, et al. Association of open communication and the emotional and behavioural impact of medical error on patients and families: state-wide cross-sectional survey [published online ahead of print, 2020 Jan 20]. BMJ Qual Saf. 2020;bmjqs-2019-010367. doi:10.1136/bmjqs-2019-010367

Save
Print
February 12, 2020
Prentice JC, Bell SK, Thomas EJ, et al. BMJ Qual Saf. 2020;29(11):883-894.

This article describes results of a cross-sectional recontact survey of Massachusetts residents on the persisting impacts of medical errors. Over half of respondents on the self-reporting a medical error 3-6 years ago survey stated at least one emotional impact, avoiding the doctor(s) or facility(s) involved in the error, and two-thirds of respondents reported a loss of trust after the medical error. Logistical regression analyses, controlling for error severity, suggests that open communication can reduce persistent emotional impacts and avoidance of doctors/facilities involved in the error.

Save
Print
Cite
Citation

Prentice JC, Bell SK, Thomas EJ, et al. Association of open communication and the emotional and behavioural impact of medical error on patients and families: state-wide cross-sectional survey [published online ahead of print, 2020 Jan 20]. BMJ Qual Saf. 2020;bmjqs-2019-010367. doi:10.1136/bmjqs-2019-010367