Association of open communication and the emotional and behavioural impact of medical error on patients and families: state-wide cross-sectional survey.
This article describes results of a cross-sectional recontact survey of Massachusetts residents on the persisting impacts of medical errors. Of respondents who reported a medical error occurred 3-6 years ago, 51% reported at least one emotional impact, 57% reported avoiding the doctor(s) or facility(s) involved in the error, and two-thirds of respondents reported a loss of trust after the medical error. Logistical regression analyses, controlling for error severity, suggests that open communication can reduce persistent emotional impacts and avoidance of doctors/facilities involved in the error.