Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Study

Wisdom through adversity: learning and growing in the wake of an error.

Plews-Ogan M, Owens JE, May NB. Wisdom through adversity: learning and growing in the wake of an error. Patient Educ Couns. 2013;91(2):236-42. doi:10.1016/j.pec.2012.12.006.

Save
Print
April 9, 2013
Plews-Ogan M, Owens JE, May NB. Patient Educ Couns. 2013;91(2):236-42.
View more articles from the same authors.

Clinicians who commit a medical error experience a wide range of emotional responses, including loss of confidence in their job performance, job dissatisfaction, and even overt depression and burnout. This qualitative study used in-depth interviews to explore the coping strategies that physicians used to deal with these emotions. Physicians experienced fundamental changes in both personal and professional relationships, describing themselves as having increased compassion, humility, and tolerance for uncertainty as a result of being involved in an error. Interestingly, few reported utilizing institutional resources to help with the recovery process, instead relying on informal support from colleagues. This study illustrates the second victim phenomenon that affects many clinicians who are involved in medical errors, which is explored in more detail in an AHRQ WebM&M interview.

Save
Print
Cite
Citation

Plews-Ogan M, Owens JE, May NB. Wisdom through adversity: learning and growing in the wake of an error. Patient Educ Couns. 2013;91(2):236-42. doi:10.1016/j.pec.2012.12.006.