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PSNet: Patient Safety Network
Journal Article

The ins and outs of change of shift handoffs between nurses: a communication challenge.

Carroll JS, Williams M, Gallivan TM. BMJ quality & safety. 2012;21:586-93.

Despite universal agreement about the importance of safe handoffs and signouts, improving the quality of signouts has been challenging. This mixed-methods study explored the reasons for variability in the quality of nursing shift change signouts and found that nurses' varying expectations played a large role in communication problems at the time of signout.