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PSNet: Patient Safety Network
Journal Article
Commentary

Patient and family empowerment as agents of ambulatory care safety and quality.

Roter DL, Wolff J, Wu A, et al. BMJ quality & safety. 2017;26:508-512.

Effective team communication is a key component of safe care. This commentary discusses the role of patient–family partnerships in enhancing health care safety in ambulatory and home settings. The authors describe a communication intervention to improve patient and family collaboration during ambulatory care visits. Components of the approach included engaging family participation in routine visits and coaching them to ask questions.