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Patients' negative experiences with health care settings brought to light by formal complaints: a qualitative metasynthesis.

Eriksen AA, Fegran L, Fredwall TE, et al. Patients' negative experiences with health care settings brought to light by formal complaints: a qualitative metasynthesis. J Clin Nurs. 2023;32(17-18):5816-5835. doi:10.1111/jocn.16704.

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September 27, 2023
Eriksen AA, Fegran L, Fredwall TE, et al. J Clin Nurs. 2023;32(17-18):5816-5835.
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Patient and family complaints often highlight concerns missed by standard organization incident reporting. This metasynthesis identified four overarching themes: (1) problems with access to health care services; (2) failure to acquire information about diagnosis, treatment, and the expected patient role; (3) experiencing inappropriate care and bad treatment; (4) problems with trusting health care service providers. The breadth of settings, disciplines, and study populations suggests patient complaints can be a useful tool for improving physical and psychological safety for patients.

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Eriksen AA, Fegran L, Fredwall TE, et al. Patients' negative experiences with health care settings brought to light by formal complaints: a qualitative metasynthesis. J Clin Nurs. 2023;32(17-18):5816-5835. doi:10.1111/jocn.16704.

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