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Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

Wheeler SQ, Greenberg ME, Mahlmeister L, et al. Safety of clinical and non-clinical decision makers in telephone triage: a narrative review. J Telemed Telecare. 2015;21(6):305-22. doi:10.1177/1357633X15571650.

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April 1, 2015
Wheeler SQ, Greenberg ME, Mahlmeister L, et al. J Telemed Telecare. 2015;21(6):305-22.

This narrative review of safety in telephone triage found that the lowest error rates occurred in systems where clinicians performed triage within a robust system that facilitated information exchange (such as an electronic medical record with triage decision support).

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Wheeler SQ, Greenberg ME, Mahlmeister L, et al. Safety of clinical and non-clinical decision makers in telephone triage: a narrative review. J Telemed Telecare. 2015;21(6):305-22. doi:10.1177/1357633X15571650.