Journal Article
Review

Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

Wheeler SQ, Greenberg ME, Mahlmeister L, et al. Journal of telemedicine and telecare. 2015;21:305-22.

This narrative review of safety in telephone triage found that the lowest error rates occurred in systems where clinicians performed triage within a robust system that facilitated information exchange (such as an electronic medical record with triage decision support).