Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

Sheila Q. Wheeler; Mary E. Greenberg; Laura Mahlmeister; Nicole Wolfe

Review

Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

April 1, 2015

Wheeler SQ, Greenberg ME, Mahlmeister L, et al. J Telemed Telecare. 2015;21(6):305-22.

View more articles from the same authors.

This narrative review of safety in telephone triage found that the lowest error rates occurred in systems where clinicians performed triage within a robust system that facilitated information exchange (such as an electronic medical record with triage decision support).

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