Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Study

The "Seven Pillars" response to patient safety incidents: effects on medical liability processes and outcomes.

Lambert BL, Centomani NM, Smith KM, et al. The "Seven Pillars" Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes. Health Serv Res. 2016;51(suppl 3):2491-2515. doi:10.1111/1475-6773.12548.

Save
Print
September 7, 2016
Lambert BL, Centomani NM, Smith KM, et al. Health Serv Res. 2016;51(suppl 3):2491-2515.
View more articles from the same authors.

Research has demonstrated that disclosing errors to patients results in fewer malpractice claims, but such discussions do not always take place. This observational study described the effect of implementing the AHRQ Communication and Optimal Resolution (CANDOR) toolkit, an intervention bundle intended to support error disclosure, at a single health system. The investigators found that incident reports increased, suggesting that more safety problems were identified and reported. Also, the number of malpractice claims, along with their resultant costs, decreased significantly. Using an interrupted time series design, they established that these outcomes persisted more than 7 years after the program was introduced. The authors suggest that such programs can result in significant cost savings to health systems. A past PSNet perspective discussed error disclosure in health care.

Save
Print
Cite
Citation

Lambert BL, Centomani NM, Smith KM, et al. The "Seven Pillars" Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes. Health Serv Res. 2016;51(suppl 3):2491-2515. doi:10.1111/1475-6773.12548.

Related Resources From the Same Author(s)
Related Resources