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Conflict resolution: applying aviation crew resource management in healthcare.

Braverman A. Conflict resolution: Applying aviation crew resource management in healthcare. Nurs Manage. 2021;52(9):30-34. doi: 10.1097/01.NUMA.0000771740.79361.1c.

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November 10, 2021
Braverman A. Nurs Manage. 2021;52(9):30-34.

In high-consequence environments, differences of opinion can undermine teamwork and result in operational failure. This article discusses the application of crew resource management (CRM) to the clinical environment. The author outlines steps to translate the aviation CRM experience into the health care domain to improve communication and resolve conflicts in stressful situations.

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Braverman A. Conflict resolution: Applying aviation crew resource management in healthcare. Nurs Manage. 2021;52(9):30-34. doi: 10.1097/01.NUMA.0000771740.79361.1c.