Development and expression of a high-reliability organization.

Robert A. Phillips; Roberta L Schwartz; H. Dirk Sostman; Marc L Boom

Commentary

Development and expression of a high-reliability organization.

December 1, 2021

Phillips RA, Schwartz RL, Sostman HD, et al. NEJM Catal Innov Care Deliv. 2021;2(12).

View more articles from the same authors.

This article summarizes the principles of high reliability organizations (HROs) and how one healthcare organization sought to become an HRO by emphasizing a culture of safety and the learning healthcare system. The authors discuss how the principles of high-reliability were successfully leveraged during the COVID-19 pandemic.

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