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PSNet: Patient Safety Network
Journal Article

How communication "failed" or "saved the day": counterfactual accounts of medical errors.

Street RL, Petrocelli JV, Amroze A, et al. J Patient Exp. 2020;7(6):1247-1254.

Patient and family engagement play a critical role in patient safety. This study found that patient and family members perceived that information inadequacy, not listening, and dismissive behavior contributed to communication breakdowns that led to medical errors or close calls. These findings underline the critical role of patient and family engagement to prevent errors and improve care delivery.