Outcomes of Michigan Medicine's integrated patient safety and communication and resolution program, 2013–2022.

Communication and resolution programs (CRP) are intended to promote open communication among patients, providers, and organizations; improve transparency and accountability; and reduce the need for lawsuits. This article follows up a 2010 study on the impact of Michigan Medicine's CRP. During the most recent 10-year period, the rate of claims decreased, with 92% being closed or settled internally. Other measured outcomes, such as time to resolve claims, remained stable or decreased.