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Patient expectations of fair complaint handling in hospitals: empirical data.
Friele RD, Sluijs EM. Patient expectations of fair complaint handling in hospitals: empirical data. BMC Health Serv Res. 2006;6:106.
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April 14, 2011
Friele RD, Sluijs EM. BMC Health Serv Res. 2006;6:106.
The investigators surveyed more than 400 patients who submitted complaints and found that patients participated in the process out of a desire to prevent such incidents from happening again.
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