Patient expectations of fair complaint handling in hospitals: empirical data.

Roland D. Friele; Emmy M. Sluijs

Study

Patient expectations of fair complaint handling in hospitals: empirical data.

October 18, 2006

Friele RD, Sluijs EM. BMC Health Serv Res. 2006;6:106.

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The investigators surveyed more than 400 patients who submitted complaints and found that patients participated in the process out of a desire to prevent such incidents from happening again.

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Hospitals

Health Care Executives and Administrators

Organizational Behaviorists

Epidemiology of Errors and Adverse Events

Institutional Reporting

Patient expectations of fair complaint handling in hospitals: empirical data.

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