What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study.
Mattarozzi K, Sfrisi F, Caniglia F, et al. What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study. Int J Qual Health Care. 2017;29(1):83-89. doi:10.1093/intqhc/mzw139.