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Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration.

Tucker AL. Cambridge, MA: Harvard Business School; November 19, 2012. (Revised September 2013). HBS Working Paper No. 13-044.

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January 9, 2013
Tucker AL. Cambridge, MA: Harvard Business School; November 19, 2012. (Revised September 2013). HBS Working Paper No. 13-044.

This paper investigates techniques for engaging frontline employees in proactive organizational improvement instead of creating individual workarounds.