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Commentary

The problem with using patient complaints for improvement.

de Vos MS, Hamming JF, van de Mheen PJM-. The problem with using patient complaints for improvement. BMJ Qual Saf. 2018;27(9):758-762. doi:10.1136/bmjqs-2017-007463.

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January 17, 2018
de Vos MS, Hamming JF, van de Mheen PJM-. BMJ Qual Saf. 2018;27(9):758-762.
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Patient complaints can provide insights into care problems. The commentary discusses the content collected via formal complaint processes and explores barriers in the use of complaints to inform systemic improvement.
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de Vos MS, Hamming JF, van de Mheen PJM-. The problem with using patient complaints for improvement. BMJ Qual Saf. 2018;27(9):758-762. doi:10.1136/bmjqs-2017-007463.

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